Related to items purchased on this site
We take pride in crafting high-quality edible products with care and attention. Due to the nature of our goods, all sales are subject to the following terms:
No Returns on Edible Items
For health, hygiene, and safety reasons, we do not accept returns on any edible items under any circumstances.
Change of Mind
Please choose carefully when placing your order. We do not offer refunds or exchanges if you change your mind after your purchase.
Courier Delivery & Risk
We take every precaution to package your order safely and securely.
If your delivery was arranged through our courier partners, we are happy to assist if the item arrives damaged or compromised.
Please notify us within 24 hours of receiving your parcel, with clear photos and your order number, so we can investigate. Where appropriate, we may offer a credit note or partial refund.
If you chose to use your own courier or collection service, risk of damage passes to you once the parcel leaves our premises.
Missed Deliveries
If the courier attempted delivery and:
– Was unable to reach you,
– You were unavailable to receive the parcel, or
– An incorrect delivery address was provided,
we unfortunately cannot offer a refund, even if the parcel arrives late.
Late Deliveries
If your parcel arrives after the required or agreed-upon date and no attempt was made to deliver on time, we may offer a full or partial refund — depending on the circumstances. Please contact us within 24 hours of receipt.
Product Quality Concerns
If your product is:
– Defective
– Unsafe,
you are entitled to a remedy under the Consumer Protection Act (No. 68 of 2008). Please notify us within 24 hours of delivery with supporting images and details.
This policy is in accordance with the South African Consumer Protection Act (No. 68 of 2008). Your statutory rights are not affected.