Terms & Conditions
Effective Date: June 2025
Welcome to Vivah Trousseaux. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Overview
Vivah Trousseaux is a Durban-based business offering handmade, seasonal treats and curated gifts. Our products are often released in limited batches during festive periods, and orders are handled on a first-come, first-served basis.
2. Orders During Festive Launches
- All items are made in limited quantities and may sell out quickly.
- Orders are only confirmed once full payment has been received.
- Products released during festive launches (e.g. Eid, Diwali, Christmas) are available for a specific collection or delivery date, as stated on the product page and at checkout.
- No changes or cancellations will be accepted once an order is placed.
- We do not hold stock beyond the advertised collection or delivery window.
3. Collection & Delivery
- Customers must select a collection date and time at checkout. This date is not flexible.
- Delivery (via courier) is available for selected items, where applicable. We are not responsible for delays once your parcel is dispatched.
- Orders not collected during the specified window will be forfeited without refund.
4. Refunds, Returns & Missed Collections
- Due to the seasonal and perishable nature of our products, we do not offer refunds for:
- Missed collections
- Last-minute cancellations
- Change of mind
- If a product arrives damaged or incorrect, please contact us within 24 hours, with clear photos and your order number.
- Resolutions are handled on a case-by-case basis.
- Refer to our Refunds and Returns Policy
5. Allergens & Storage Instructions
- Our products are made in a kitchen that handles nuts, gluten, dairy, and sesame. While we take great care, cross-contamination may occur.
- It is your responsibility to check all ingredients and contact us with any concerns before ordering.
Storage Guidelines:
- Cookies: Do not need to be refrigerated. Store in an airtight container in a cool, dry place. Best consumed within 10 days for peak freshness.
- Mithai: Must be refrigerated upon receiving. For best results:
- Store in an airtight container in the fridge
- Bring to room temperature before serving to restore texture and flavour
- Consume within 4–5 days of collection
- Some varieties may contain ghee, milk solids, or fresh ingredients that can spoil if left out
📩 If you are unsure about how to store a particular item, please reach out to us, we’ll be happy to assist. Storage instructions are available upon request.
6. Intellectual Property
All website content, including images, branding, product designs, and text, is the property of Vivah Trousseaux. It may not be copied or used without written permission.
7. Privacy
We collect and use your information only to fulfil orders and improve your experience. We do not share your personal data with third parties except as required for order processing.
Please see our Privacy Policy for full details.
8. Right to Refuse Service
We reserve the right to refuse or cancel any order at our sole discretion, including cases of suspected fraud or inappropriate behaviour.